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UpPapa

Help Center

Frequently Asked Questions

Everything you need to know about UpPapa™. Can't find what you're looking for? Contact us.

The Product

What makes the UpPapa™ Classic Hat different from a regular baseball cap?
The difference is that it is the first of its kind! The UpPapa™ Classic Hat has "pockets" that guide the child's hand into a comfortable position on dad's forehead during shoulder rides. It helps create great memories for both child and dad.
Can I wear it when I'm not giving shoulder rides?
Absolutely. The UpPapa™ Classic Hat doubles as a chic, comfortable baseball cap when the child is not on dad's shoulders — thanks to the side mechanism that allows the chin strap to be tucked up on the brim or behind the head. It's a small design change with a big functional impact.
What age children is it designed for?
Only use with children who are able to sit upright unassisted, and have sufficient neck strength, balance, and ability to follow instructions. Not intended for infants or children who cannot sit upright unassisted. It is not an infant carrier and is not a safety device. It does not secure or restrain a child in any way. It is intended only as a visual guide for hand placement during shoulder rides. An adult must maintain physical control and support of the child at all times while using this product. Never leave a child unattended. Discontinue use if any part of the product becomes damaged or worn.

Sizing & Fit

What sizes does it come in?
One size with an adjustable snapback strap and chin strap. Fits most adult head sizes: 54–62 cm circumference. The structured snapback allows for a secure and comfortable fit.
What colors are available?
The Classic Hat is currently available in navy blue.
What is the hat made from?
Hat shell: 100% polyester Sweatband: cotton/polyester blend Chin strap: nylon Chin strap connector: silicone Structured 6-panel crown — soft, breathable, and designed to hold its shape over time.
How should I care for it?
Hand wash cold, do not bleach, lay flat to dry, do not iron.

Orders & Shipping

When will my order ship?
Please see our shipping policy for more information.
Can I change or cancel my order?
Yes. Contact info@uppapa.com before your order ships and we'll take care of it. If your order has already shipped, our standard return policy applies.

Returns & Guarantee

What is your return policy?
Please consult our Return and Refund Policy for full details.
What if I receive a defective product?
Contact us immediately and include a photo of the issue. Quality matters to us.

The Brand

Who founded UpPapa™?
UpPapa™ was founded by Amy, a mother of three based in LA. The idea came from her husband's experience with shoulder rides — specifically wanting to provide comfort and great memories for both dad and child.
Are more products coming?
Yes. The Classic Hat is our first product, but more are on the way. Sign up for our newsletter to be informed first and receive discounts on new products.
How can I stay updated?
Sign up for our newsletter for early access and discounts. You can also follow us on Instagram and TikTok @uppapashop.

Still have questions?

We're real people who genuinely enjoy hearing from customers. Reach out and we'll get back to you quickly.